Covid 19 Policy

We have been working hard to ensure we are following the latest guidelines to ensure the safety of our staff and customers. Please see below our Covid 19 Policy. if you have any questions about our policy please get in touch.

All staff at the hotel, will work to a range of new and stringent cleanliness standards designed ensure maximum hygiene and infection prevention.

  • We have implemented social distancing measures and additional signage throughout the building and request you respect them.
  • Sanitiser points are available throughout the hotel including main entrance and exit areas
  • Common and high use touch points have been identified and enhanced cleaning procedures are in place
  • Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • We will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team
  • Any services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment

BEFORE YOU ARRIVE

  • We request you make your reservation in advance of your arrival and advise us of your dining requirements
  • We will require full name, address with postcode, contact telephone number and email address at the time of booking
  • If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • We would request you adhere to the Government guidelines in relation to your stay with us. For further information please refer to https://www.gov.uk/coronavirus
  • We are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
  • If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • If you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items

FOOD AND BEVERAGE OFFERING

  • All dining requirements should be booked in advance if required
  • "Grab and Go" breakfast and dinner options are available
  • Our menu offering has been adapted and requires minimal food preparation and handling
  • We have outside areas available for dining
  • Opening times will be adjusted to allow for service respecting social distancing measures

DEPARTURE

  • You will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
  • You will receive a receipt from us by email once you have departed
  • We hope you enjoy a safe stay with us and look forward to your return!

PUBLIC SPACES

We are going above and beyond our normal cleaning protocols across all our public spaces and high-traffic areas, focusing on key areas such as light switches, door handles and counter tops. Dedicated staff are cleaning surfaces with increased frequency and the recommended cleaning agents.

FOOD AND DRINK

Our on-site Tea rooms will be offering a takeaway service between the hours of 9am and 5pm. We have also launched our takeaway and room service online ordering system available on our website. You can order food, drinks and snacks for collection or room service to help maintain social distancing.

HAND SANTITISATION

We have a range of hand sanitisation stations throughout the hotel and we actively encourage all guests and staff to make use of them as often as possible. Common and high use touch points have been identified and enhanced cleaning procedures are in place

SOCIAL DISTANCING

Signage in public spaces will remind our guests to maintain social distancing throughout the hotel. We have added screens at check-in to provide an extra level of precaution as well as creating a number of one-way walkways to maintain social distancing. We have also sped up our checking in procedure to reduce contact.

GUEST ROOMS

In guest rooms, we have elevated our rigorous cleanliness standards to hygienically sanitise all surfaces with high-grade disinfectants,

We advise guests to use contactless payments whenever possible, larger transactions can be made with a credit card terminal that is disinfected after every use.

OUR TEAM

  • All of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
  • PPE has been provided and is readily available for all of our teams to use as and where required
  • We have adapted our working methods and shift patterns to create a safer working environment